A. MapQuest Find Me is a downloadable application for your Nextel phone which leverages the power of your GPS phone to automatically identify your location, and identify nearby businesses. It also enables you to share your location with trusted people, and view maps and driving directions to selected locations. Using the associated Web site, you can also view your location history on an interactive map, manage your address book, or allow other users to view you location.

A. You will need the following to use MapQuest Find Me

• A Nextel Java Phone. MapQuest Find Me works with the following Motorola iDen Java phones:
  i265, i275, i355, i560, i605, i710, i730/i733/i736/i760, i830, i836, i850, i860, i870, i930 and the BlackBerry 7520 and 7100i.
• Sprint phones: MM5600, MM7400, MM7500, MM8300, Fusic LG, A900 and A920.
• Boost phones: i855, i860, i875 and i885.
• Nextel unlimited data plan to use the $3.99 MQFM plan. If you do not have a $10.00 a month unlimited data plan you will need to order the $5.99 MapQuest FindMe plan which comes with 300kb of Data.
• Download application from Menu/Java Apps/Download Apps/Subscriptions.
• Optional PC with Internet Access to update address book and view location history.

Note:

• The i930 phone comes pre-loaded with the MapQuest Find Me application.
• MapQuest Find Me does not work with Non-Java phones. To check your phone, press the MENU key, and look for JAVA APPS. If it is listed, check to see if your phone is on the compatible phone list above.

A. From the main screen of your phone select Menu, Java Apps, Download Apps, and Subscriptions and select MapQuest FindMe from the list. You will then select "Get it". Once complete select "Exit". You will then select MapQuest FindMe from the Java Apps list. Once the installation is complete you select "Done". Once again you will select MapQuest FindMe from the Java Apps list. You will be asked to "Accept the Terms" select Yes. You will then enter a 4 digit pin number of your choosing. The next screen will give you your activation code that you will need to Activate your Account on www.mapquestfindme.com.

A. You will first need to De-install the existing version of MapQuest Find Me off of your handset(This option is not available on the i930). From the main screen of your phone select Menu, Java Apps, MapQuest Find Me, hit the Menu key and select De-Install. Hit the hang up button twice to go back to the main screen.

To install MapQuest Find Me 2.0 from the main screen of your phone select Menu, Java Apps, Download Apps, Subscriptions and select MapQuest Find Me. You will then select "Get it". Once complete select "Exit". You will then select MapQuest Find Me from the Java Apps list. Once the installation is complete you select "Done". Once again you will select MapQuest Find Me from the Java Apps list. You will be asked to "Accept the Terms" select Yes. You will then enter the same 4 digit pin number you initially chose. The next screen will give you your existing activation code that you will need to Activate your Account on www.mapquestfindme.com, if you have not already done so.

A. MapQuest Find Me is targeted at individuals and closed groups with active lifestyles who have a need for greater location awareness and communication between trusted family, friends and colleagues.

A. You can get MapQuest Find Me in one of four ways:

1. Contact Nextel at 1-866-265-8305 to have the application added to your account. Once added you will have to manually install the software on your phone.
2. Download the application from Nextel Web site. Click here to find out how.
3. From the main menu select "Java Appps" then "Download Apps" then Subscriptions and select MapQuest from the list.
4. Download and install MapQuest Find Me directly from your cell phone (view system requirements). From the main menu of your GPS enabled phone, select "Net" then "Downloads and Services", and "Applications". You will find MapQuest Find Me under the "GPS" menu.
5. Visit your nearest Nextel Retail Store. Find a Store

After you order MapQuest Find Me, you must install the application onto your phone.

A. MapQuest Find Me enables you to locate your exact location at any given moment with the ability to find nearby businesses or share your location with trusted people. The features that make MapQuest Find Me unique include:

• Automatically identify your location.
• Locate nearby businesses to serve as possible destinations.
• Share your location with others for peace of mind, or to determine an appropriate meeting place.
• View your location history on the associated Web site.

A. You will be able to make and receive phone calls while using MapQuest Find Me. If you receive a call while using MapQuest Find Me, your phone will ring or vibrate as normal and you will see the normal notifications on your screen. If you answer your phone, the MapQuest Find Me application will be suspended. Upon completion of your call you will be able to resume the application, by selecting "Java Apps," then "Suspended Apps" from your phone menu.

A. The process of activating Find Me on your phone is simple and straightforward. After the application has been installed by your Nextel dealer or over the air, start it up.

Step 1: Press the "MENU" key on your phone, scroll down to "Java Apps", and then press "OK."
Step 2: Scroll down the list of programs to MapQuest Find Me(see picture below), and press "OK" to start the program.


Step 3: The program will start and display the following screens:



If your Data Plan has been activated (this can take up to 48 hours) you will see the Terms of Use screen after 15-45 seconds.

Please review and then press the key under "Accept."

If you see the screen below, please see the next question (below) as it is likely that your data plan has not yet been activated!

Step 4: After accepting the Terms of Use, you will be prompted to enter a Personal Identification Number (PIN). This PIN is an arbitrary 4 digit number of your own choosing. The PIN should not be shared with anyone as this is one of the "keys" to your account to ensure your privacy.


The screen will show your phone number. In the box under "Choose Your PIN" please enter a four digit PIN number (e.g. 4 3 2 1).

This will activate the handset, directions for creating your web account will be displayed here.



Step 5: The screen will show the web site address (findme.mapquest.com), your phone number, a unique "Activation Code" and your PIN. After you review this information (you may want to write it down and keep in a safe place) please press the key under "Done."

You are done! The main screen will appear like this:



For more information on how to use Find Me please see the Find Me User Guide.

A. I cannot get the Find Me application up and running on my Nextel phone. I have downloaded the application to my phone and when I try to start the application I get the following message:

> > Error: The page could not be displayed. If the problem continues contact customer support.

This happens when:

• the Data Access Plan for the phone has not been fully provisioned
OR
• if your phone is out of Nextel coverage
OR
• if you have a conflict with the PDS Browse setting on your account.

New data access plans can take up to 2 to 4 hours to activate. You must have a Nextel data plan to use MapQuest Find Me. A pay-as-you-go data access plan is not sufficient for use with Mapquest Find Me. If you do not already have a data plan please contact Nextel to add a data plan to your account. Prior to activation of a data plan you will not be able to install nor use Find Me.

Absence of a Data Access Plan or the presence of an invalid PDS Browse on you account manifests itself in these ways:

• The 'page cannot be displayed' error during the setup process is the most common.
• On the 'Setup' screen, after entering the PIN, pressing 'Save' seems to freeze on the 'Loading' message.

Please contact your Nextel Sales Representative or Nextel Customer Support to either order the appropriate data plan or have the PDS Browse corrected. After you place your order you may have to wait 2 to 4 hours for data plan activation.

If you have already ordered a data plan and have waited 4 hours please contact Nextel Wireless Web Support at 1-866-265-8305 to confirm that your data plan has been activated and verify the correct PDS Browse is on your account.

A. Old software versions and software versions on newer model phones may not have been certified for the MapQuest Find Me application. For phones with old software versions, it is recommended that you upgrade your phones software. (See IDEN Software Upgrades). For newer models, please send your software version to findme_support@mapquest.com. It takes a minimum of 5 days to have new software versions certified.

A. Here's how to check the software release of your Motorola Java technology-enabled phone:

From the idle screen, press the following keys on the phone in rapid sequence: "#", "*" , "menu", right arrow on four-way navigation key.

When the Trace Mode screen appears, "Unit Info" is highlighted. Press "View", Scroll to "Software" and press "Select." Look at the number shown below the "Software Ver:".

For instructions on how to update your software to this release go to the IDEN Software Upgrades. There is no charge for this update.

A. Your $5.99 plan includes 300 Kilobytes of data consumption. The exact data usage of MapQuest Find Me is greatly dependant on how you have setup the settings in your application. With default settings, your Visibility is set to "OFF." This means that your locations are NOT transmitted. With these settings you will be able to use the product about 10-15 times per month. Use this Calculator to calculate your usage.

If you have turned your Visibility to "ON" your locations are transmitted to your private, secure Web site at (http://findme.mapquest.com) at the rate specified by the GPS and Tower intervals. This will allow you to view your current and location history on the Web. So your data consumption will be increased if you have turned your visibility to "ON".

The following table provides a guideline for data usage when your visibility is set to "ON:"

A. GPS accuracy depends on environment. It ranges from 5m to 100m.

A. A GPS fix is a location point that is accurate to within 100 feet 90% of the time.

A. A Cell tower fix indicates that the device is in the general vicinity of the tower. This will vary depending on your area and can range anywhere from 1 to 10+ miles.

A. Your MapQuest Find Me account collects and displays two types of position data, GPS and Tower. The GPS data is received from the GPS satellites when the handset has a clear view of the sky and is within Nextel coverage. Tower data is received by the handset as long as the handset is within Nextel coverage. You can control how often your handset requests either type of position by selecting the 'Settings' icon on the main screen and then selecting either Tower or GPS interval.

The handset displays the type and time stamp of the most recent position. The most recent position is also displayed on the web site in the default ("LATEST") view. When you choose "TODAY" or any other view with multiple locations, GPS locations display on the map with the push-pin icon and cell tower locations display with a utility pole type icon. The larger, red push-pin is the last GPS location. The blue push-pins display positions along the route. Cell tower positions are not used when creating the yellow route displayed based on the positions. So you may see cell tower icons scattered on your map. They indicate the cell tower position for any cell tower positions sent by your handset to your account.

A. To receive and record a GPS location, the handset requires an unhindered view of the sky and a strong Nextel signal. Cell Tower positions were implemented to provide a reasonable estimate for the position of the handset when the unhindered view of the sky condition is not met. Cell tower positions are recorded whenever the handset is within Nextel coverage and network communications are active. It can be used to supplement the GPS locations. The frequency of GPS or Cell Tower requests for position is controlled by selecting the 'SETTINGS' icon on the main screen of the application on the handset. GPS frequency can be set for every 2, 5, 15 or 60 minutes. Cell Tower can be every 5, 15, 30 or 120 minutes.

A. The GPS receiver requires an open, clear view of the sky. Buildings, covered parking areas, tunnels and dense foliage can cause the GPS receiver to be unable to locate itself. If you are parked in a covered parking lot or near a tall building, it is recommended that you move away so have a clear view of the sky and then use the MapQuest Find me service. You may need to give the GPS receiver a few minutes to find its location if it has not been used for more than 4 hours.

A. Currently, MapQuest Find Me only works with Nextel phones.

A. If you cannot find or have forgotten your PIN, simply launch your MapQuest Find Me application on your handset, from the home screen select "Settings," and select "Web Activation." You will be able to find your PIN, and activation code in the "Web Activation" screen. If you are unable to access from your handset please click here. You will be prompted to enter your mobile number and 9- digit Nextel account number.

A. If you have questions about downloading please contact Nextel Wireless Web Support at 1-866-265-8305.

A.

MapQuest Find Me
Application Price (No Data Plan)	$ 3.99 MRC, SOC: PDSMAPQ1 First 30 days FREE ** Requires a 1mb Data Access plan** **Will not work with the Pay-as-you-go Data Plan**
Application Price (With Data Bundle)	$5.99 MRC, SOC: PDSMAPQ2 First 30 days FREE Includes App + 300 KB of Data Service and overage charge of $0.015/kb

A. If prompted to "Enable Security" on your phone select "Yes". This will update your browser and allow all new GPS applications to work properly.

A. Once you have successfully installed the MapQuest Find Me application on your phone you will need to go to www.mapquestfindme.com and click on "Activate my Account". You will need to enter the 4 digit PIN number (the one you entered on you phone) and activation code. To view your Activation code and PIN number start up MapQuest Find Me on your phone, select Settings and Activation code.

Please use the information on your phone to set up your account online. Please note when prompted for a Label you should enter a description of your phone (i.e. Bob's phone). The account name is the name of your account (i.e Bob Jones).

A. The error message is caused from your AOL browser. Please go to www.whatismyip.com and send your AOL IP address to findme_support@mapquest.com. We will add your IP address to our database to prevent the error message from reoccuring.

In the meantime,please use your Internet Explorer browser.

A. In order to view your locations you must set your "Visibility" to "On". To control "Visibility" select Settings then Visibility from the MapQuest Find Me menu.

A. When you decline an invitation offered by another MapQuest Find Me User, you have a month to change your mind. You can only change the status from your on-line account. Even if you declined from the handset, you can only change the status while logged into your on-line MapQuest Find Me account. To do this:

• Log in and click the 'My Account' tab.
• Choose 'Invitations'.

You will see the invitation status is 'Declined'. Since 'Declined' is a link, you can click on it and change the status to 'Accepted' by selecting the 'Yes' radio button.

A. After accepting an invitation, and you change your mind about sharing your location information, you can delete the person from the group in which you placed them. If you just want to stop sharing your location information temporarily with all your friends, you can turn your visibility to off.

Please feel free to send us additional questions and feedback. Simply e-mail your questions to findme_support@mapquest.com. To have a Nextel representative contact you directly please click here.